Purpose and scope of verification

KYC helps Microincome assess identity or business information for trust, security, payment checks, and applicable legal obligations. Freelancer identity checks and Employer business checks are distinct. A completed check does not change the saved user type or confer administrator privileges.

Why we may request documents

Investigating impersonation, duplicate identities, suspicious transactions, or account compromise.
Confirming information needed for the relevant bank, payment, or platform feature.
Supporting trust in task and business records.
Responding to an applicable legal or payment-provider obligation.

When a check is needed

Verification requirements depend on the enabled feature, the account, and a relevant risk or compliance review. Some tasks require a verified Freelancer identity. Bank approval and any applicable identity checks can also affect withdrawals. Check the task eligibility message, wallet controls, and KYC status rather than assuming that browsing or a published badge grants every feature.

Accepted Freelancer identity documents

The current Freelancer form accepts Aadhaar Card, Passport, Driving Licence, and Voter ID. Use the exact document type offered in your account and supply a clear, legitimate document matching your identity. Contact support before submitting a document type that is not offered in your account.

Accepted Employer business documents

GST Certificate.
MSME/Udyam Certificate.
PAN.
TAN.
Incorporation Certificate.

Employer verification uses these business or tax documents rather than the Freelancer identity dropdown. Supply the relevant complete certificate or document, and an additional page only when helpful or requested.

Submitting documents securely

Open KYC Verification in your account and choose a type offered for your saved user type.
Upload the main document and any appropriate optional second page through the secure form.
Check readability, document ownership, and consistency with account details before submission.
Follow the displayed status and any review instructions.

The current Employer upload accepts JPG, PNG, or PDF up to 4 MB. The Freelancer upload accepts the image formats and limits shown in its own form. Do not submit documents in public proof, reviews, or a social message.

Selfies, liveness, and follow-up questions

A live selfie or liveness check is not a standard promised feature of the current document form. If authorised reviewers require clarification or additional verification, use the official secure process they identify. A support message asking for an OTP, banking password, or unrelated identity data should be treated as suspicious.

Review timing and status

The KYC page normally indicates a 24–48 hour review expectation. It is an estimate that can vary with verification complexity or workload. Your status can remain unverified, pending review, approved, or require correction according to the displayed account result. Follow the actual status and any account notification rather than assuming elapsed time grants approval.

Document quality and matching

Use a genuine document for your own identity or an Employer business you are authorised to represent.
Keep the full document and relevant name and number legible; include needed pages and avoid glare or cropping.
Use a valid document where expiry is relevant.
Do not alter a certificate, borrow an identity, combine details from different people, or manipulate an image to mislead a reviewer.

Why a submission may need correction

An unreadable image, unsupported type, missing page, expired identity document, account-name mismatch, or signs of alteration can lead to rejection or a request for clarification. Follow the stated reason and resubmit when the controls permit. Do not bypass a rejected check by opening another account. Approved document data cannot be silently replaced through a fresh unverified upload.

Optional Employer tax information

Employer profiles have optional GST Number and PAN Number fields under TAX information. They are owner-only account details, available to authorised administrators for account management, and are not public profile fields. Saving or clearing them does not submit KYC, verify a certificate, or change an approved verification result. A tax field is separate from the business document selected for review.

Restricted access, retention, and privacy

Verification files are stored and served through protected account/admin routes rather than public profile links. Relevant authorised staff can access them for review; legal or service-provider disclosure is limited to a valid purpose. Files and records are retained only as needed for service, legal, security, and dispute obligations. See the Privacy Policy.

Legal checks and suspicious transactions

We may preserve relevant records or cooperate with a valid request from a competent Indian authority or payment provider. Requirements depend on applicable law, its effective provisions, and the service involved.

Restrictions and requesting a review

False documents, identity theft, attempted bypass, or a credible security issue can lead to a restriction while the matter is investigated. Legitimate payment obligations and lawful balances are considered under the payment policies rather than automatically forfeited. Contact support with the rejection or restriction reference and relevant clarification if you believe a decision is wrong.

Changes and verification support

We will publish revisions here with an updated date. Material changes will be communicated through an appropriate platform notice. Changes to a price or fee apply to future confirmations; an already funded task remains subject to its recorded requirements and applicable law.

Contact support@microincome.in, use the Contact Us page, or open your dashboard Support section. Business address: Sivasagar, Assam, India. Include your username, task or transaction reference, relevant dates, and a concise description. Never send passwords, OTPs, PINs, full card details, or identity documents through an ordinary support message. Request a secure document-upload channel when needed.